Shipping & Returns
Last updated: July 27, 2026
This Shipping & Returns Policy applies to physical and digital products purchased directly through chrisgallant.ca.
Physical poetry prints are made to order and fulfilled through Printful. Please review product details, dimensions, and shipping information carefully before completing your purchase.
Prices and Shipping Costs
All prices on chrisgallant.ca are displayed in Canadian dollars unless otherwise stated.
Applicable taxes are calculated and added during checkout.
Standard shipping is included in the product price for destinations available through our store. If a destination is not supported by our fulfilment provider, checkout may not be available for that location.
International Orders
We ship internationally to destinations supported by Printful and made available during checkout.
International customers are responsible for any customs duties, import taxes, brokerage fees, handling charges, or other charges imposed by the destination country or delivery carrier. These charges are not included in the product price and may not be known at checkout.
We cannot guarantee that every product will be available for delivery to every country.
Production and Delivery Times
Physical products are created after an order is placed. Estimated production and delivery times may be shown during checkout or provided after purchase.
All production and delivery dates are estimates rather than guarantees. Orders may be delayed by:
Production volume;
Carrier delays;
Customs processing;
Weather;
Labour disruptions;
Holiday demand;
Incorrect or incomplete addresses;
Failed delivery attempts; or
Circumstances outside our reasonable control.
A shipping delay does not automatically qualify an order for a refund, except where required by applicable consumer-protection law.
Tracking
Where tracking is available, tracking information will be sent to the email address provided during checkout.
Tracking information may take time to update after a shipping label is created. Some international shipping methods may provide limited tracking after the package enters the destination country.
Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you notice an address error, contact chris@chrisgallant.ca immediately. We may be able to update the address before Printful begins fulfilment, but changes cannot be guaranteed once production or shipping has started.
If an order is returned, lost, or undeliverable because an incorrect or incomplete address was provided, the customer may be responsible for the cost of reshipping or replacing the order.
If a returned package becomes available for reshipment, you must provide the corrected address and pay any applicable reshipping cost within the period communicated to you.
Order Changes and Cancellations
If you need to change or cancel an order, contact chris@chrisgallant.ca as soon as possible.
We may be able to change or cancel an order before Printful begins production. Once production or fulfilment has started, the order normally cannot be changed or cancelled.
Nothing in this policy limits a cancellation right that cannot legally be waived.
Made-to-Order and Final-Sale Policy
Because physical products are made specifically for each order, all physical-product sales are final except where:
The product arrives damaged;
The product is defective;
The product is misprinted;
The product is materially different from what was ordered;
The package is confirmed lost in transit; or
A return, replacement, refund, or cancellation is required by law.
We do not normally provide returns, exchanges, replacements, or refunds because:
You changed your mind;
You ordered the wrong size or product;
You supplied an incorrect or incomplete shipping address;
You no longer want the product;
You refused or did not collect the delivery; or
The printed product has a minor colour difference from its on-screen appearance.
Computer and mobile screens display colours differently. Paper, ink, lighting, and the printing process can also create minor differences in colour, positioning, or appearance. These normal variations are not considered defects.
Damaged, Defective, Misprinted, or Incorrect Products
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact chris@chrisgallant.ca within 30 days after receiving it.
Please include:
Your name;
Your order number;
A description of the problem;
A clear photograph showing the entire product and packaging; and
Close-up photographs clearly showing the damage, defect, or printing error.
We may request additional information reasonably needed to assess the issue or submit a claim to Printful.
If the claim is approved, we will arrange an appropriate replacement or refund. You do not need to return the product unless we provide specific return instructions.
Claims submitted more than 30 days after delivery may not be eligible for a remedy through our fulfilment provider, except where otherwise required by law.
Lost Packages
If your package has not arrived and appears to be lost in transit, contact chris@chrisgallant.ca within 30 days after the estimated delivery date.
Before approving or submitting a lost-package claim, we may ask you to:
Confirm the shipping address;
Check with household members, neighbours, or building management;
Review the tracking information;
Contact the local delivery carrier; or
Complete another reasonable verification step.
If the carrier or fulfilment provider confirms that an eligible package was lost in transit, we will arrange an appropriate replacement or refund.
Packages marked as delivered to the address provided during checkout, returned because of an incorrect address, or left unclaimed may not qualify as lost packages.
Refunds
Approved refunds are issued to the original payment method whenever possible.
After a refund is issued, the time required for it to appear in your account depends on Stripe, your financial institution, and your payment method.
Original customs duties, import taxes, brokerage charges, currency-conversion costs, or other third-party fees are not refundable by Chris Gallant Speaking.
Digital Downloads
Digital-download purchases are final once the file or access has been supplied, except where a refund is required by law.
Before purchasing, please review the product description, file dimensions, file format, and intended use.
If a digital file is corrupted, incomplete, or cannot be downloaded because of a problem with the supplied file or delivery system, contact chris@chrisgallant.ca so that we can provide reasonable assistance or a replacement file.
A change of mind, device incompatibility, printing preference, or failure to review the product specifications does not normally qualify a digital purchase for a refund.
Digital products are licensed for personal, non-commercial use. Purchasing a digital file does not transfer copyright or ownership of the poem, artwork, design, or file. Please review the Terms of Use for the complete digital-product licence.
Books and Audio Purchased Elsewhere
This policy does not apply to books, audiobooks, streaming products, or other purchases completed through Amazon, Indigo, Barnes & Noble, Spotify, Apple Books, Audible, or another external platform.
Returns, refunds, subscriptions, delivery, and customer service for those transactions are governed by the external retailer or platform’s policies.
Consumer Rights
This policy does not exclude, restrict, or replace any cancellation right, warranty, refund right, remedy, or other consumer protection that cannot legally be waived.
Where applicable law provides greater protection than this policy, the mandatory legal requirement will apply.
Contact
For questions about shipping, an order, a damaged product, a lost package, or a digital download, contact:
Chris Gallant Speaking
Email: chris@chrisgallant.ca
Website: chrisgallant.ca